Body Language Secrets
Communicate With Confidence
The Art of Small Talk & Winning First Impressions

Ace The Interviews
Communication Coach Certification
Executive Presence Coaching
Key Communication Skills for (New) Managers
Podium Power – Next Level Public Speaking, Presenting, Pitching and PowerPoint Repair

ESL / Cultural
Accent Reduction Coaching
Business English Communication Coaching


It takes only a few seconds for someone to make up their mind about what type of person you are. ‘The Art of Small Talk’ offers guidance on coaching and making a winning first impression each time you meet new people. It’s a great way to learn the secrets of first impression management, to learn the art of what to say and what not to say, and to learn how to start a memorable conversation with anyone, anytime.  

Who Will Benefit?

This course is for anyone looking to increase their ability to meet and greet new people and leave them impressed and with a positive impression of you wanting more.  Ideal for those in management, or those who have a lot of face-time with staff and clients in sales positions, customer service positions, or for those involved in training.

What You Will Learn:

Part One: Small Talk Starting Point

  • Initial assessment – challenges with interpersonal communication
  • Defining small talk and the big picture of communication
  • Understanding your chit-chat goals & why you should talk to strangers
  • Finding your speaking voice


Part Two: Making the first move

  • Choosing the order of topics
  • Small talk helpers – starting phrases
  • Keeping the ball rolling: Generating ‘flow’
  • The Small Talk Recorder Sheet Exercise
  • Going deeper in the conversation


Part Three: Group Dynamics

  • Tips to use during the engagement of small talk in groups
  • Reading the non-verbal cues and clusters of a crowd


Part Four: Building Solid Rapport

  • The secret to speaking…is active listening!
  • Opening your body to others
  • Using NLP (Neuro-Linguistic Programming) to gain rapport
  • Using the 3Vs: what to say, and how to say it
  • Using influencing gestures


Part Five: First Impression Management

  • Assessing where you are now
  • Some golden rules of first impression management
  • Using powerful ‘social gifts’ in daily interactions
  • The main 7 fundamentals of a winning first impression
  • Body language and non-verbal communication for a positive vibe
  • Handshaking the right way
  • Managing non-verbal communication in the environment


Part Six: Meet the Public!

  • Outing to apply new techniques and achieve personal goals


Part Seven: Increasing your Charisma

  • Can charisma be taught?
  • Qualities of a charismatic person
  • The art of storytelling
  • Creating your role-model


Part Eight: In Action – going forward in life

  • Networking tips for business and pleasure
  • Perfecting your short intro/elevator pitch
  • Reviewing online profiles (optional) for business or social connections

Program Components:

This program includes a 3V workbook, interactive and dynamic coaching sessions, assigned homework both written and online, and a Certificate of Completion.

Required Investment in Time:

This customizable coaching program runs for a recommended minimum of 8 sessions. Session scheduling is flexible, although once a week or twice a month is common practice.

Please Contact us today for a free consultation via phone, online, or face-to-face in Toronto. Let’s get the conversation started to see if coaching is the right option for your communication improvement needs.