THE ART OF SMALL TALK & WINNING FIRST IMPRESSIONS

Interpersonal
Body Language Secrets
Communicate With Confidence
The Art of Small Talk & Winning First Impressions

Professional
Ace The Interviews
Communication Coach Certification
Executive Presence Coaching
Key Communication Skills for (New) Managers
Podium Power – Next Level Public Speaking, Presenting, Pitching and PowerPoint Repair

ESL / Cultural
Accent Reduction Coaching
Business English Communication Coaching

Overview: 

It takes only a few seconds for someone to make up their mind about what type of person you are. ‘The Art of Small Talk’ offers guidance on coaching and making a winning first impression each time you meet new people. It’s a great way to learn the secrets of first impression management, to learn the art of what to say and what not to say, and to learn how to start a memorable conversation with anyone, anytime.  Welcome to The Art of Small Talk & Winning First Impressions: How to Start Conversations, Build Rapport and Have Relationships that Last!

Who Will Benefit?

This course is for anyone looking to increase their ability to meet and greet new people and leave them impressed and with a positive impression of you wanting more.  Ideal for those in management, or those who have a lot of face-time with staff and clients in sales positions, customer service positions, or for those involved in training.

What You Will Learn:

Part One: Small Talk Starting Point

  • Initial assessment – challenges with interpersonal communication
  • Defining small talk and the big picture of communication
  • Understanding your chit-chat goals & why you should talk to strangers
  • Finding your speaking voice

 

Part Two: Making the first move

  • Choosing the order of topics
  • Small talk helpers – starting phrases
  • Keeping the ball rolling: Generating ‘flow’
  • The Small Talk Recorder Sheet Exercise
  • Going deeper in the conversation

 

Part Three: Group Dynamics

  • Tips to use during the engagement of small talk in groups
  • Reading the non-verbal cues and clusters of a crowd

 

Part Four: Building Solid Rapport

  • The secret to speaking…is active listening!
  • Opening your body to others
  • Using NLP (Neuro-Linguistic Programming) to gain rapport
  • Using the 3Vs: what to say, and how to say it
  • Using influencing gestures

 

Part Five: First Impression Management

  • Assessing where you are now
  • Some golden rules of first impression management
  • Using powerful ‘social gifts’ in daily interactions
  • The main 7 fundamentals of a winning first impression
  • Body language and non-verbal communication for a positive vibe
  • Handshaking the right way
  • Managing non-verbal communication in the environment

 

Part Six: Meet the Public!

  • Outing to apply new techniques and achieve personal goals

 

Part Seven: Increasing your Charisma

  • Can charisma be taught?
  • Qualities of a charismatic person
  • The art of storytelling
  • Creating your role-model

 

Part Eight: In Action – going forward in life

  • Networking tips for business and pleasure
  • Perfecting your short intro/elevator pitch
  • Reviewing online profiles (optional) for business or social connections

Program Components:

This program includes a 3V workbook, interactive and dynamic coaching sessions, assigned homework both written and online, and a Certificate of Completion.

Required Investment in Time:

This customizable coaching program runs for a recommended minimum of 8 sessions. Session scheduling is flexible, although once a week or twice a month is common practice.

Please Contact us today for a free consultation via phone, online, or face-to-face in Toronto. Let’s get the conversation started to see if coaching is the right option for your communication improvement needs.