A Great Post on Defining A Business English Program

Author Paul Emmerson reflects on in-work and pre-experience Business English. What is Business English? A naïve question to be sure, but a good one to step back and ask from time to time. Below, in blue, is a nine-point answer to that question that I wrote along with my colleague Nick Hamilton back in 2000. […]

CBC Marketplace Looks at Canada’s Worst Customer Service

Long checkout lines, difficult-to-find salespeople, and unfriendly customer service rank among Canadians’ biggest pet peeves when it comes to retail service, according to a poll done for CBC Marketplace. The show, which begins its new season on Jan. 6 with a one-hour special, asked Canadians about their experiences — both positive and negative — with […]