What You Can Do to Communicate with Comfort and Trustworthiness
Hello Fellow Communication Enthusiasts, Today’s post is about what you can do to communicate with comfort and trustworthiness. Many business leaders, politicians and public speakers need to get a clear message out to their audience to “trust me”, “follow me” and “believe me”. Right now in Ontario, Canada we are in the middle of a […]
Jack Layton – A Confident Communicator Gone Too Soon
As we all know by now in Canada and many parts of the world, our fearless leader of the Opposition, Jack Layton, has succumbed to a second battle with cancer. He was only 61. Jack was a great communicator because he was able to handle himself in difficult discussions (as the 2011 Leadership Debate certainly […]
Update: Summerhill Spa Responds
UPDATE: I just got a call from the spa manager’s husband, who wanted to pass on an apology from the spa manager, who is currently out of the country. They saw the review I made online and wanted to explain that there was a personal problem (I don’t want to go into details) and it […]
Keep Your Promise and Call Your Customer Back!
Below is the actual review I have just submitted to WaySpa.com, not regarding their service but regarding one of the spas they cater to. WaySpa encourages customers to write reviews, and I have obliged. This is the submitted review: “This is a split review – My wife and I have been to Summerhill Spa a […]
Demographics of Toronto (Wikipedia)
This is some interesting info on the demographics of Toronto. Not sure if it’s been updated since 2006, but nevertheless – interesting. The demographics of Toronto make Toronto one of the most multicultural cities in the world. Data released by Statistics Canada as part of the 2006 census indicates that Toronto is more ethnically diverse […]
Immigrants’ health declines the longer in Canada, especially Chinese: study
TORONTO – The longer immigrants reside in Canada, the greater their risk of developing cardiovascular disease — and that effect is most pronounced among people of Chinese origin, a study suggests. Doctors have long known that the longer people stay after immigrating to western countries like Canada, the less healthy they become, said principal investigator […]
How Do You First Build Confidence So That You Can Speak With It?
I am going to answer that in a second but before we start I just want to give a quick shout-out to the Seneca College Corporate Communications graduating class of 2011, and thank them again for inviting me to be their guest speaker at last night’s ‘Body Talks’ event. It was an honour to give […]
Be Non-Confrontational or Assertive?
There are times we must speak and tread softly, and I am a big believer in being non-confrontational most of the time. But what I find is that some people are so concerned with being non-confrontational that they lose their assertiveness. That is not so good for their self-esteem, or their relationships with co-workers, family […]
Recovering from a Bad First Impression
Have you ever met someone new at a dinner party, networking function, or a dating event, and they rubbed you the wrong way immediately? Something they said or did, or they way they spoke or acted, just really turned you off? Sure, we all have had that experience. Now let me ask you, do you […]
The Customer is NOT Always Right
A while ago I attended a seminar in Toronto where the presenter talked about the value of good customer service in all types of industries. He actually has a background in the restaurant and hospitality industries, so as you can imagine there was a lot of discussion about good and bas service at restaurants, and […]