The John Oakley Show – Body Language of Cdn Leaders
Hello, After a radio interview this morning and a TV appearance today on the Stephen LeDrew Live show, I have been asked to continue sharing my analysis of the non-verbal communication of the 4 Canadian Leaders during their Tuesday evening debate. I am happy that I will be on the John Oakley Show – AM […]
Don’t Settle for Less Respect with an Accounting Firm
At this time of year many people are either doing their taxes themselves or having an accountant help them. I have a little story about trying to find an accountant. I did an internet search for small-business oriented Toronto-based accountants, and came up with a few. After reviewing their websites I chose one to pursue: […]
Correction – TV Appearance Has Changed
Hi “fans” 😉 I have just been informed that the federal leaders will continue talking after 9pm tomorrow (because 2 hours is not enough I guess), so I will not have time to be on LeDrew Live Tuesday at 9pm. HOWEVER they have asked me to come in for WEDNESDAY at NOON instead. So I […]
Body Language at the Cdn Federal Leaders’ Debate on Tuesday
Hello Communication Enthusiasts! Many Canadians will be watching the Federal Leaders’ Debate happening in English this Tuesday April 12th, from 7-9 pm EST. I am sure it will be full of interesting mini-speeches, critiques, replies and maybe some humour. I am also sure it will contain a lot of body language and other non-verbal communication, […]
“Should I Get Accent Reduction Lessons?”
This is a very common question I hear from immigrants and overseas workers as we discuss their coaching options. Though everyone’s case is unique, here is my general advice: If your (heavy) accent is stopping you from being confident, from making friends and/or from making (more) money, then YES. Do some accent reduction for your […]
Office Talk – Expressions
“The Office” can be used to mean any job or typical day. You do not actually have to work in an office. Example: John comes home tired, looking stressed and burned out. His wife asks: “Hard day at the office?” He replies: “Oh yeah. We’ve got a new manager/supervisor/accountant/secretary/etc. causing me grief because…” Once again, […]
Introducing the Customer Service Category
Hello Readers, For a number of years now I have enjoyed conversations with friends about terrible customer service or great customer service, and it seems there is an endless supply of stories, especially here in the big city of Toronto. We Canadians pride ourselves on our stereotypical politeness and our overuse of “please” and “thank […]
The doctor who cared too much
The doctor who cared too much This article by Perry Marshall exemplifies that no matter what your business or profession is, you need to understand people i.e. have excellent communication and people skills. Thanks Perry! Coach Ric
When a Customer Asks for Extras – What Would You Do?
We’ve all asked for some extras at the restaurants, right? We want malt vinegar instead of white for our fries/chips, we want extra ketchup packets from the fast-food place so we can put them in our fridge, we want 2 helpings of the special dipping sauce at Swiss Chalet. The question the wait staff, managers […]
Good Reason to Live in Vancouver, Toronto or Calgary
A survey published by the Economist Intelligence Unit says Calgary is the fifth most livable city in the world. The U.K.-based group analyzes 30 factors to establish its annual rankings, including stability, health care, culture, environment, education, infrastructure and personal safety. Calgary was among three Canadian cities to land in the top ten, with Vancouver […]