My Appearance on CBC – Summary
My blog entry regarding new years resolutions caught the attention of someone at CBC – Canadian Broadcasting Corporation – and I was invited in to briefly discuss the topic of resolutions and why we fail. (Thank you very much, by the way.) It aired yesterday at 9:15am on the CBC News Morning Show with host […]
Why Do 90% of New Years Resolutions Fail?
Hello and welcome to my last post of 2007. Thank you for joining me thus far and I wish you a great 2008. Most of you may be thinking about the upcoming year, and asking yourself how you can improve upon this one about to expire. That is usually when five minutes of soul-searching results […]
Communication – Not English
Recently I was talking to a new immigrant to Toronto who admitted that she usually does not speak to people that are in the service industry, during day to day transactions. I was surprised by this admission and of course wanted details, because, although English is her second language, she and I spoke easily together. […]
The Best Delivery Folks Carry Phones
Today I got a call at 8:11am, which as far as I know is NOT during business hours. Needless to say I did not make it to the phone on time. There was no message left. At 7:30pm I got a call from Purolator Couriers letting me know that that was them, and can they […]
Bookend Your Voice Messages
This means leave your (full) name and number clearly at the beginning and ending of your messages. Sometimes we are in a hurry and forget the little things that really help communication. Or we are just simply used to speaking quickly as our natural voice. And sometimes we forget that cell phones and the like […]
Use EFT for Fear of Public Speaking, etc.
Have you heard of EFT? Emotional Freedom Techniques. This is a non-invasive form of self-therapy to activate pressure points (chi or qi points in Asian medicine) that hold negative emotional build-up and disrupt your body’s natural energy flow. The theory is that if you can release these negative emotions or scars from previous times, you […]
Banker-Buddy Follow up
Some people are curious about what prompted my last blog re: communicating with the bank. There were 2 prompts: The first one is that I used to work at a financial institution doing Customer Service and Collections, so I know how important money is to people. I also know that I would favour the nicer, […]
Communicating with Your Bank
Sometimes we assume that the bank will help us make the right decision for all our banking and investment needs. After all, is that not their job? Well yes, but their job is also to make money for the bank. The bank takes our money and invests it to make its own money. Fair enough. […]
Are You on a Confidence Tightrope?
Do you know how confident you should act in your presentations? Robert Herjavec (one of the VCs – Venture Capitalists – from the TV shows “Dragons’ Den” and “Shark Tank”) was recently asked this question: “What’s the most common fundraising flaw you see in entrepreneurs?” His answer: “Overconfidence, bordering on arrogance. Or lack of confidence, […]
72%? Really?
According to one of my favourite magazines for entrepreneurs, PROFIT (OCT’07), 72% of salespeople are either actively seeking or would be open to a new job if they came across one. The question is why? Well, from a communication coaching perspective, I would advise managers out there to keep up the kudos and also the […]