Communicating Loyalty to Staff
I recently attended a seminar where the presenter talked about the value of good or even great customer service in all types of industries. He actually has a background in the restaurant and hospitality industries, so as you can imagine there was a lot of discussion about good and bad service at restaurants, and how […]
Giving Confident Presentations
You can deliver confident and powerful presentations! All it takes is a little preparation, some practice, and a winning mindset. You’ve been asked to give a presentation. Congratulations! This is your chance to shine. If you’re like most people, you probably don’t like presenting very much. So, read on for some simple tips you can […]
The 7Cs of Effective Communication
I am a big fan of themes! If you have been reading my blog and newsletters for a while now, you will notice that I like to use acronyms, abbreviations, and cute ways to remember things. This is due to my need and dare I say ability to take detailed information from various sources and […]
The 3Ps of Communication
Before I tell you about the 3Ps, I just want to thank all of you who have attended my previous workshops/coaching sessions. Thank you very much for your support and your referrals. Remember, I take requests! So please, get in touch with me if you have any questions about small group or private coaching, on […]
Toronto Communication Workshop – This Sat. Feb. 24th!
brasiMPACT: Communication Skills Refinement; Impact and Influence An intensive, hands-on communications training workshop designed to help individuals maximize their potential for team work and leadership. Training includes practical work in the classroom on accent improvement, presentation & public speaking skills, understanding body language, and other applied communication skills. This is ideal for immigrants working or […]
R-E-O Improves Your Active Listening Skills
Active listening skills are important to utilize in your everyday life, in the workplace and at home. Passively listening while multi-tasking several things can give the impression that you are not paying attention, and could cause people to avoid you or maybe even resent you. Recently I met a senior manager at a global financial […]
Detecting Lies and Insincerity
It’s a terrible subject, I know, but it is a reality to be reckoned with in our daily business and social lives. In business we may meet a dishonest sales person, a customer trying to cheat their way to a complimentary item, the manipulative opposing team member in negotiations. In our daily life, think blind […]
Upcoming Communication Workshops
Hello everyone, Recently I have been getting a lot of calls and emails regarding effective communications training from individuals, companies, the government, and NPOs. It seems to me that the demand for soft skills is greater now than it ever was. Coinciding with this is the boom of semi or highly-skilled immigrants coming into Canada. […]
Improve your body language, improve your confidence!
Improve your body language, improve your confidence! The way that you move your body and walk has an enormous effect on the way that you feel and your confidence levels. Let’s start with an exercise. Imagine there are two people standing in front of you – one with “negative body language” and one with “positive […]
Proof that Networking Works!
I recently attended a Networking Seminar, hosted by the Pakistani Professionals Forum of Canada (www.ppfcanada.com) where the famous author/presenter/columnist Colleen Clarke (www.colleenclarke.com) was the guest speaker. Now for me, this was an early Christmas gift, as I have been reading Colleen’s columns for 3 years now, and incorporating her articles into my coaching/teaching sessions whenever […]