Threat vs. Collaboration: How Do You See Others?

We are hard-wired to default to the negative, whenever not enough positive information is available about a person or situation. In other words, we do not automatically trust in the good of people or the world, unless we have sufficient reason, past experience or ‘proof’ to do so. We cautiously default to the negative to […]

Is it Merry Christmas or Happy Holidays, or What?

Are you one of the people concerned that if you say the traditional holiday greeting “Merry Christmas” that people might feel you are not being inclusive or being politically correct?  But don’t you have the right to practice your own beliefs and follow your own traditions? Stop fretting over this silly discussion.  Ignore what your […]

3 Questions with Communication Expert Ric Phillips | The Jenn Report

Source: 3 Questions with Communication Expert Ric Phillips | The Jenn Report  Be clear, confident and successful! Don’t let a lack of high-level communication skills hold you back. Advises Ric Phillips, a Communication Coach since 2006. His clients include professionals and politicians. A few years ago, I met Ric Phillips at a local networking group […]

Bitch slap: How do you handle conflict? | In the Key of He

Please click the link below to read the full story on Leah’s blog. Source: Bitch slap: How do you handle conflict? | In the Key of He Here is an excerpt: “Conflict management I shared a radio interview with communications expert, Ric Phillips, of 3V Communications last year and I met with him this week. I […]

Tips for Teaching Business English (For TESL Ontario Members)

As an active member of TESL (Teacher of English as a Second Language) Ontario I recently contributed my years of knowledge and experience training ESL clients and hosted a Professional Development webinar called Tips for Teaching Business English Students & Immigrants.  It ran live on July 26 2015 but it is now archived and available […]

Are You the Director of First Impressions?

I snapped this picture a few weeks ago while i was visiting my local Scotiabank branch here in Toronto.  I’m not sure how widely used this new labelling is – maybe it’s a national or even international initiative – but it’s eye-catching to say the least.  For me I immediately responded to it because as […]

Dealing with “Fishy” Customer Service

My friend recently received some strange customer service while dealing with a mid-sized company located in the USA.  He had purchased some sport fishing products about a year ago and, to his surprise, when he reached for the pole a couple of weeks ago, it broke in two.  He is very familiar with and loyal […]