VIA Rail Employee Made My Mother Smile

Hello fellow customer service advocates of Toronto! Today’s post is a little late, but as the saying goes, it’s better late than never!  (By the way, isn’t it sad how people often don’t post about good service, but quickly will post about bad service?  Why can’t we be balanced in our online reviews?  LOL) My […]

Body Language Tips for the Boardroom

Is it a good thing to centre your hands while speaking? Hello fellow communicators! Do you often wonder how you could improve the results of your meetings and presentations in the boardroom?  Do you wish you could read the body language and non-verbal communications of business people across the table from you during negotiations?  Well […]

Learning to Fight so You Don’t Have to Fight

As a lifelong martial artist, and current BJJ (Brazilian Jiu Jitsu) roller, I can relate to this meme.  Many people will agree that martial arts training, regardless of the art, will increase one’s confidence.  Having said that – please be aware that it is very possible to be fed incorrect information and be trained in […]

Are You Coming or Going? (Exploring Related Phrasal Verbs)

COMING OR GOING? 1. a)  to come across = to find by chance                                    I came across a beautiful antique vase in a 2nd hand shop in Kensington Market. 1. b)  to come across = to appear He comes across as reserved, but actually he’s very outgoing once you get to know him. 2. […]

Seth Godin: Confidence is a Choice, not a Symptom

“The batter has already hit two home runs. When he gets up to bat for the third time, his confidence is running high… It’s easy to feel confident when we’re on a roll, when the cards are going our way, or we’re closing sales right and left. This symptomatic confidence, one built on a recent […]

Why I Don’t Make New Year Resolutions (and Why You Shouldn’t Either)

As the New Year approaches it is quite normal for us all to think introspectively and then talk about what our exciting resolutions will be, to ensure we start this year off on the right foot (not like last year). We hear the reporters interviewing folks on the street, and we read the bloggers giving […]

Can Effective Communication Skills Get More Out of Our Managers?

This fresh advertisement is suggesting so.  But why is that? It’s because managers are the ‘hub’ of an office or other organization.  They translate what the top level or C-suite folks who develop or interpret the vision really want (as far as action goes), and then carry out the communications and processes involved in getting […]

WestJet Christmas Miracle! Real-Time Giving

This is a very heart-warming example of marketing done right, i.e. the company gets great exposure, but the customer also gets something great in return!  Just watch and see, and then ask yourself if you’ve ever seen something similar done by another company.  This is great!  And it was partly filmed at Toronto’s Pearson Airport.  […]