Become an Expert Listener

As a Communication Coach I get asked all the time “How can I improve my communication skills?” by accountants and engineers, by ESL students, by immigrants, by counsellors. I always start with the same response: “Become a great listener!” When they ask me how they can do that, I then start to break it down. […]

The 3-V Effect

Hello everyone! Whenever you are considering how you communicate with people, please always ensure that you are working the “3-V effect.” That is, communication consists of Verbal, Vocal and Visual elements. Verbal is your word choice. What impression or message do you want to send? Choose your words carefully, and ones that your “audience” can […]