It Had To Be YOU!
Question: What is most people’s favorite topic? Answer: Themselves! Harvard Business School reports that “you” is one of the top five selling words. Your listeners’ ears will perk up when they hear you say the word “you” or “your” in your presentations (this works in one-on-one conversations, too). In our workshops and coaching sessions, we […]
Speaking with Confidence (the 3V Way)
Many people ask me how they can communicate with more confidence when they speak. They ask if it is a matter of vocabulary choice, of speaking louder, or dressing in a new suit. Today I would like to give some advice on that subject to you my readers. First things first – understand that effective […]
Transfer Worker from China gets Speaking Award
Hello everyone, I would like to share an email I received today from Grace, one of my private coaching clients here in Toronto. (I have her permission to share this.) Before I do I just want to give you a little background on her. She has been transferred here from Shanghai, China, and works for […]
Winning Body Language
Hello my friends, Recently I have had the pleasure of reading a new book on body language and presentation skills that I found most interesting and useful for improving my client’s professional communications. Many leaders know the feeling of talking yet no one is listening! Often, it is not the actual words causing the audience […]
How to Write an Effective Email by Susan Adams
How to write an effective e-mail by Susan Adams, Forbes.com Monday, August 9, 2010 provided by forbes Get to the point, keep it short, and assume it’s public, say the experts. In July 2008, South Carolina Gov. Mark Sanford e-mailed his Latin lover, praising “the erotic beauty of you holding yourself (or two magnificent parts […]
Email Advice: 5 Quick Tips to Improve Communication
1 – Remember that people only have your words, phrases and punctuation to try to understand and ‘feel’ your meaning in text, so choose them carefully. Be concise and not too emotional. Stick to the point of the correspondence. 2 – Do not use CAPITALS as it looks like you are SHOUTING. 3 – Do […]
How to Communicate Like a Good Manager
Many people want to know how to be a good or a better manager, supervisor or team leader. This is hard to answer sometimes, as it may depend on culture, corporate culture, previous expectations and promises, and company as well as personal values. The main point to remember is to show respect, calmness, and vision […]
Your Word is Your Bond
It is not always easy or even possible to follow this axiom, but if you can, you will be greatly respected by others, and you will feel good about yourself. Recently I used this phrase in a customer service email to my bank, when I was chastising a rep for not calling me back when […]
How to Negotiate without Compromising Everything
Hello everyone, How do you feel about this word ‘compromise’? Does it have a positive meaning for you, where you say to yourself “okay great, now we both (or all) will win. I love win-win situations”. Or does the word ‘compromise’ have a negative connotation to you, where you think “oh great, now I have […]
Is Spelling Really Important?
Yes and No. Proper spelling is important for written reports, essays and school assignments, as well as any and all business documents (including emails). BUT proper spelling is not important for understanding words and meaning in the sentence. Most people can read the sentences below and still understand the correct meaning (i.e. words) without much […]