Proof that Networking Works!

I recently attended a Networking Seminar, hosted by the Pakistani Professionals Forum of Canada (www.ppfcanada.com) where the famous author/presenter/columnist Colleen Clarke (www.colleenclarke.com) was the guest speaker. Now for me, this was an early Christmas gift, as I have been reading Colleen’s columns for 3 years now, and incorporating her articles into my coaching/teaching sessions whenever […]

Quick Tip Rules for Professional Phone Duties

Through my experience working in Customer Service for a global company, plus working with SMEs (including my own) since 2000, and as a current customer service trainer, I have come to rely on a few “golden rules” of telephone management. I hope you find these useful for your business, job, internship, or when you are […]

Accents & Emails

Did you know that a person’s email style is often as culturally-specific as their accent? Some times we come to think of English as a standardized tool that everyone is using for business, travel, pleasure etc. and we forget that it is a living, evolving stylized language. We obviously can see this (rather “hear this”) […]

The 3-V Effect

Hello everyone! Whenever you are considering how you communicate with people, please always ensure that you are working the “3-V effect.” That is, communication consists of Verbal, Vocal and Visual elements. Verbal is your word choice. What impression or message do you want to send? Choose your words carefully, and ones that your “audience” can […]