Introduction: Key Communication Skills for Managers

I put together an online mini-masterclass of what I believe are the key communication skills for (new) managers to know and use, in order to be seen as confident, calm, trustworthy and ‘leadership material.’ You can watch Parts 1 & 2 for free, and then decide if you want to get the rest of the […]

Mini-Masterclass Video Course for Managers

You’ll learn how to: Make a lasting impression Develop people management skills Manage staff effectively Deal with conflict and difficult people Persuade others with confidence and many more leadership skills   For a limited time only you get access to the first 2 parts (over 15 min) for free.Take a chance, tell me what you […]

Learn to Just Say Yes

Many people in business, customer service or other people-facing roles do not know how to say yes.  I don’t mean to accept something, I literally mean that they seemingly do not know the word “yes.”  They say “yip”, “yup”, “yeah”, “uhuh”, “okay” and a few other similar responses, but for some reason they never learned, […]