Do you know a Confidence-Sapper?

The people who you have the most contact with and hang around will have either a positive or negative affect on your levels of self-esteem and confidence. We all know those people who are positive, happy and joyful to be around. How do they make you feel? Yes, they make you feel the same! They […]

Communicating Loyalty to Staff

I recently attended a seminar where the presenter talked about the value of good or even great customer service in all types of industries. He actually has a background in the restaurant and hospitality industries, so as you can imagine there was a lot of discussion about good and bad service at restaurants, and how […]

Quick Tip Rules for Professional Phone Duties

Through my experience working in Customer Service for a global company, plus working with SMEs (including my own) since 2000, and as a current customer service trainer, I have come to rely on a few “golden rules” of telephone management. I hope you find these useful for your business, job, internship, or when you are […]