Dealing with “Fishy” Customer Service

My friend recently received some strange customer service while dealing with a mid-sized company located in the USA.  He had purchased some sport fishing products about a year ago and, to his surprise, when he reached for the pole a couple of weeks ago, it broke in two.  He is very familiar with and loyal […]

Communication Coach Ric helps family

Here is a 2-minute clip of the half-hour TV show ‘Save Us From Our House!’ that I guest-coached on in order to help out a real family in Toronto.  I am putting it up here for posterity! (LOL) Enjoy.

Ric on TV Tonight (videos)

Hello –  just two quick announcements: ONE – If you have not yet seen it, my January 1st 2009 CBC News TV interview is up right now, where I discuss the G.R.O.W. coaching method. Just go to my Youtube channel video here:  https://www.youtube.com/watch?v=S_CW3Zu0DLk TWO – For those interested, and who can get the channel (I […]