The Human Experience of Customer Service

Let’s talk Customer Service Experience! Join me Ric Phillips and Jason Agouris of iTristan Media Group as we delve deep into how we humans respond to customer experience, especially in a world of digital products for business. If you work in customer service, or run a small business, this video is for you, especially if […]

VIA Rail Employee Made My Mother Smile

Hello fellow customer service advocates of Toronto! Today’s post is a little late, but as the saying goes, it’s better late than never!  (By the way, isn’t it sad how people often don’t post about good service, but quickly will post about bad service?  Why can’t we be balanced in our online reviews?  LOL) My […]

WestJet Christmas Miracle! Real-Time Giving

This is a very heart-warming example of marketing done right, i.e. the company gets great exposure, but the customer also gets something great in return!  Just watch and see, and then ask yourself if you’ve ever seen something similar done by another company.  This is great!  And it was partly filmed at Toronto’s Pearson Airport.  […]

Ikea Has Good Karma For One Lucky Customer

A short while ago I was on Facebook scanning the news feed and I saw that my cousin’s wife had posted a sad experience about having their van broken into, and of all things, HALF of an Ikea table, still in the brown non-descript box, was taken.  Did the thieves know what they were taking?  […]