Assist Your Listener

Hello everyone! I hope you are all having a great summer and not working too hard. Today I would like to remind you of something I am often repeating in training – assist your listener. Sometimes we can get caught up in our own speaking that we neglect the listener. We may be speaking too […]

Become an Expert Listener

As a Communication Coach I get asked all the time “How can I improve my communication skills?” by accountants and engineers, by ESL students, by immigrants, by counsellors. I always start with the same response: “Become a great listener!” When they ask me how they can do that, I then start to break it down. […]