Can Effective Communication Skills Get More Out of Our Managers?

This fresh advertisement is suggesting so.  But why is that? It’s because managers are the ‘hub’ of an office or other organization.  They translate what the top level or C-suite folks who develop or interpret the vision really want (as far as action goes), and then carry out the communications and processes involved in getting […]

The Customer is NOT Always Right

A while ago I attended a seminar in Toronto where the presenter talked about the value of good customer service in all types of industries.  He actually has a background in the restaurant and hospitality industries, so as you can imagine there was a lot of discussion about good and bas service at restaurants, and […]

How to Communicate Like a Good Manager

Many people want to know how to be a good or a better manager, supervisor or team leader. This is hard to answer sometimes, as it may depend on culture, corporate culture, previous expectations and promises, and company as well as personal values. The main point to remember is to show respect, calmness, and vision […]

I really didn’t need to know that, sir

Hello, This is the Globe and Mail article from today, Monday February 23 2009, in which I was interviewed, along with other experts, on the issue of over-sharing personal information at work. If this topic is relevant to you and your office cohorts, please follow the link by clicking here: http://sympatico.globeandmail.com/servlet/RTGAMArticleHTMLTemplate?tf=tgamv3/realtime/fullstory_print.html&cf=tgamv3/realtime/config-neutral&articleDate=20090223&slug=wlinfo23&date=20090223&archive=RTGAM&site=Front&configLabel=front&hub=Front Thanks,

The Confident Leader

Hello my friends, I am happy to introduce to you Larina Case. Last year I bought her book “The Confident Speaker” and use it’s advice to help my clients improve public speaking and presentations. Today I am participating in a ‘blog tour’ to help spread the word about Larina’s newest book, The Confident Leader. Here […]

The Best 3 Books for Managers?

The best 3 books on management, as voted by the PROFIT 100 (Source: PROFIT magazine, Dec-Jan 08), are Good to Great by Jim Collins, Crossing the Chasm by Geoffrey Moore, and The One-Minute Manager by Ken Blanchard. Has anyone read these? Care to comment on what you thought? Agree or disagree? Do you have any […]