Introduction: Key Communication Skills for Managers

I put together an online mini-masterclass of what I believe are the key communication skills for (new) managers to know and use, in order to be seen as confident, calm, trustworthy and ‘leadership material.’ You can watch Parts 1 & 2 for free, and then decide if you want to get the rest of the […]

New Subscription Communication Coaching Programs

Hello Community! We’re ecstatic to announce our new Subscription Plans.We had you in mind when we designed our ongoing memberships, specifically for group coaching (for the Public).This group coaching is currently accepting a waitlist.If you join the waitlist, please do the survey questions and you’ll be the first to know when it launches! https://www.subkit.com/ric By […]

Update: Summerhill Spa Responds

UPDATE:  I just got a call from the spa manager’s husband, who wanted to pass on an apology from the spa manager, who is currently out of the country.  They saw the review I made online and wanted to explain that there was a personal problem (I don’t want to go into details) and it […]

Keep Your Promise and Call Your Customer Back!

Below is the actual review I have just submitted to WaySpa.com, not regarding their service but regarding one of the spas they cater to.  WaySpa encourages customers to write reviews, and I have obliged.  This is the submitted review: “This is a split review – My wife and I have been to Summerhill Spa a […]