The Old Bait and Switch? – Not the Best Idea for Good Customer Service

My wife and I went to a restaurant recently and experienced something that I think is all too common, at least in Toronto. If you are not familiar with the expression from the title, a ‘bait and switch’ is when you hook someone’s interest with something that is very enticing, and then switch it to […]

When a Customer Asks for Extras – What Would You Do?

We’ve all asked for some extras at the restaurants, right?  We want malt vinegar instead of white for our fries/chips, we want extra ketchup packets from the fast-food place so we can put them in our fridge, we want 2 helpings of the special dipping sauce at Swiss Chalet.  The question the wait staff, managers […]

How a Waitress Can Earn a 1-Cent Tip

This story is about a harsh lesson learned for one Toronto waitress. A long time ago, maybe back in the early or mid-nineties, some members of my family were visiting Toronto (they don’t live here) to see a Blue Jays ball game.  They stayed at the Skydome Hotel.  That’s right – this story happened before […]

Worse Than a Fly in Your Soup?

The other night I took my wife out for dinner at a restaurant that currently has 3 names (which is quite confusing – I guess they are merging or something) just south of Yonge and St. Clair.  We had a beer and a meal and all in all the service and food were good enough.  […]

Christina’s on the Danforth

This isn’t recent, but I was sitting here thinking of some of my favourite restaurants to go to because of excellent customer service, and I thought I might start to mention them one at a time, in random order, here on the blog. For many years I used to live just off the Danforth.  (Man […]

CHINESE GUY EATS SOOO LOUD!

Hello Everyone, Isn’t it interesting when one makes fun of the stereotypes from one’s own culture? This is Peter Chao, and although he is Chinese, he actually does not have such a strong accent as embellished in his videos.  He lives in Vancouver, BC and in this video he seems to be annoyed at a […]

Waiter or Slave?

As I was flipping through the channels this morning, sipping my coffee, I came across the Rachael Ray show. On it were a couple of ladies who authored a book about the experiences of waiters and how to get good service. I watched for a couple of minutes, enough for them to expose their top […]