Update: Summerhill Spa Responds
UPDATE: I just got a call from the spa manager’s husband, who wanted to pass on an apology from the spa manager, who is currently out of the country. They saw the review I made online and wanted to explain that there was a personal problem (I don’t want to go into details) and it […]
Keep Your Promise and Call Your Customer Back!
Below is the actual review I have just submitted to WaySpa.com, not regarding their service but regarding one of the spas they cater to. WaySpa encourages customers to write reviews, and I have obliged. This is the submitted review: “This is a split review – My wife and I have been to Summerhill Spa a […]
The Customer is NOT Always Right
A while ago I attended a seminar in Toronto where the presenter talked about the value of good customer service in all types of industries. He actually has a background in the restaurant and hospitality industries, so as you can imagine there was a lot of discussion about good and bas service at restaurants, and […]
Don’t Settle for Less Respect with an Accounting Firm
At this time of year many people are either doing their taxes themselves or having an accountant help them. I have a little story about trying to find an accountant. I did an internet search for small-business oriented Toronto-based accountants, and came up with a few. After reviewing their websites I chose one to pursue: […]
Introducing the Customer Service Category
Hello Readers, For a number of years now I have enjoyed conversations with friends about terrible customer service or great customer service, and it seems there is an endless supply of stories, especially here in the big city of Toronto. We Canadians pride ourselves on our stereotypical politeness and our overuse of “please” and “thank […]
The doctor who cared too much
The doctor who cared too much This article by Perry Marshall exemplifies that no matter what your business or profession is, you need to understand people i.e. have excellent communication and people skills. Thanks Perry! Coach Ric
When a Customer Asks for Extras – What Would You Do?
We’ve all asked for some extras at the restaurants, right? We want malt vinegar instead of white for our fries/chips, we want extra ketchup packets from the fast-food place so we can put them in our fridge, we want 2 helpings of the special dipping sauce at Swiss Chalet. The question the wait staff, managers […]
It’s Like TTC is Reading My Mind! (Or This Blog?!?)
I was so pleasantly surprised Wednesday evening! I was on the subway, heading westbound to Jane, when at approx 6:11pm the train stopped at Dundas West station for a couple minutes. I was expecting to hear nothing about the delay, which would leave everyone wondering how long the delay would last. And what do you […]
TTC Recorded Voice vs. Live Person
If you take the TTC as often as I do, then you have heard both their recorded customer service announcements and you have also heard impromptu voices from the drivers of the trains. The recorded voices are professional, calm and informative. The loud speaker system doesn’t always work well unfortunately, but at least the voices […]
A Thank You Card is Classy
Today in the mail I received a Thank You card from Leon’s. Inside contained a hand-written note from Mike, the salesman who sold me my sofa a few weeks back (see previous post Mike Does Right at Leon’s). I think it’s great that a company is sending out thank you cards, and I think it […]