Ikea Has Good Karma For One Lucky Customer
A short while ago I was on Facebook scanning the news feed and I saw that my cousin’s wife had posted a sad experience about having their van broken into, and of all things, HALF of an Ikea table, still in the brown non-descript box, was taken. Did the thieves know what they were taking? […]
Airline Security Spoof – But How Much of it is True?
This is a funny video spoofing U.S. airline security personnel and the hoops passengers (i.e. customers) need to go through to board an airplane these days. Even though it seems an exaggeration to me, I wonder if people out there have encountered something similar? Feel free to leave a comment if you have! Enjoy!
TTC Gets an A for Effort on ‘Personal Car’ April 1st Video
Many companies and celebrities had fun with this year’s April Fool’s Day, including the TTC – Toronto Transit Commission. I watched the above video, knowing it was a gag, and felt smug knowing I don’t break any social rules while in transit. I see plenty of people who do. I hate their actions. I don’t […]
Been to Starbucks Lately?
My wife is a big fan of Starbucks. When asked, she says she has no problem paying a little extra (compared to other leading coffee shops in Toronto) for the better tasting coffee (in her opinion) and the proper customer service. I found this video of Starbucks Customer Service online. No it’s not in Toronto […]
York Region Article: YRT free for 2 months
I know this post is late – sorry about that. For those that do not know, York Region Transit had a 3-month strike which obviously inconvenienced a lot of riders. We Torontonians clearly remember a few TTC strikes, right? Anyway what makes this YRT strike interesting is that after the two sides finally settled their […]
CBC Marketplace Looks at Canada’s Worst Customer Service
Long checkout lines, difficult-to-find salespeople, and unfriendly customer service rank among Canadians’ biggest pet peeves when it comes to retail service, according to a poll done for CBC Marketplace. The show, which begins its new season on Jan. 6 with a one-hour special, asked Canadians about their experiences — both positive and negative — with […]
A Little Thoughtfulness Goes a Long Way for a Hockey Fan
I’ve got a quick story to tell you about some really nice, thoughtful customer service. I was having lunch today at one of my favourite spots, The Pilot, in Toronto. If you don’t know this place, it’s one of the oldest pubs in Toronto, opening in 1944, although in a different location. It honours the […]
Toronto Hotel Blames Guest for Bad Internet
Last week I was honoured to have a client fly in to Toronto all the way from Paris, France to do a week of intensive communication coaching with me. It was her first time in Toronto and so I was more than happy to recommend some places to see, some restaurants to go and a […]
No Call Equals No Sale, and No Return Customer
This story starts off with great customer service, and then unfortunately leads to disappointment. On October 11th of this year I was searching for Star Trek TOS (The Original Series) Season 2 box set, which had been digitally remastered in 2008 and I was just getting around to collecting the DVDs this year. (I am […]
Do You Prefer the Staff to be Nameless or Individuals?
My wife and I recently went to Summerhill Spa to redeem our freebie (mentioned below), and the first thing I should get out of the way is that the 90-minute hot stone therapy massages were great and we were satisfied. We tipped well to show our gratitude. The one thing my wife and I both […]