What You Can Do to Communicate with Comfort and Trustworthiness

Hello Fellow Communication Enthusiasts, Today’s post is about what you can do to communicate with comfort and trustworthiness. Many business leaders, politicians and public speakers need to get a clear message out to their audience to “trust me”, “follow me” and “believe me”.  Right now in Ontario, Canada we are in the middle of a […]

Jack Layton – A Confident Communicator Gone Too Soon

As we all know by now in Canada and many parts of the world, our fearless leader of the Opposition, Jack Layton, has succumbed to a second battle with cancer. He was only 61. Jack was a great communicator because he was able to handle himself in difficult discussions (as the 2011 Leadership Debate certainly […]

The Customer is NOT Always Right

A while ago I attended a seminar in Toronto where the presenter talked about the value of good customer service in all types of industries.  He actually has a background in the restaurant and hospitality industries, so as you can imagine there was a lot of discussion about good and bas service at restaurants, and […]

7 Deadly Sins of Email

Ok I know this video could have been ‘spruced up’ a bit, but the content is practical and right on the money. Ensure you are not abusing emails!

Executive English Coaching is Valuable

If you a manager, leader or executive, and you have ESL (English as a Second Language), you may need my help.  If you have immigrated to the Toronto area, or you are working here for a while, you may have noticed that we ‘do things differently’ here than what you had read in books. Culture […]

A Very Busy April Weekend!

Well first off I’d like to congratulate the newest royal married couple, Will and Kate. It was a fantastic wedding, and I wish you the best. As a Communication Coach, I hope that you continue to relate directly to your public, and don’t be afraid to be real in front of the camera, within reason […]

The John Oakley Show – Body Language of Cdn Leaders

Hello, After a radio interview this morning and a TV appearance today on the Stephen LeDrew Live show, I have been asked to continue sharing my analysis of the non-verbal communication of the 4 Canadian Leaders during their Tuesday evening debate. I am happy that I will be on the John Oakley Show – AM […]

Don’t Settle for Less Respect with an Accounting Firm

At this time of year many people are either doing their taxes themselves or having an accountant help them. I have a little story about trying to find an accountant. I did an internet search for small-business oriented Toronto-based accountants, and came up with a few. After reviewing their websites I chose one to pursue: […]