The Human Experience of Customer Service

Let’s talk Customer Service Experience! Join me Ric Phillips and Jason Agouris of iTristan Media Group as we delve deep into how we humans respond to customer experience, especially in a world of digital products for business. If you work in customer service, or run a small business, this video is for you, especially if […]

TTC Gets an A for Effort on ‘Personal Car’ April 1st Video

Many companies and celebrities had fun with this year’s April Fool’s Day, including the TTC – Toronto Transit Commission.  I watched the above video, knowing it was a gag, and felt smug knowing I don’t break any social rules while in transit.  I see plenty of people who do.  I hate their actions.  I don’t […]