Should Women Use Smiley Faces in Business Communications?
Recently I was contacted by a writer for the business magazine “The Virago.” She was writing an article about women’s business communication and how so many women fear appearing “too aggressive” in their communication. Many women she talked to apparently felt like they had to add a bunch of smiley faces to their emails in […]
Why the Change in Tone from Speaking to Writing?
Do you ever notice how many people in positions of leadership in the business world can be friendly and casual in person, yet when they email or post a memo to staff they adopt a very formal, cold tone? Isn’t that a bit odd and counter-productive to all the rapport building previously done to win […]
3 Questions with Communication Expert Ric Phillips | The Jenn Report
Source: 3 Questions with Communication Expert Ric Phillips | The Jenn Report Be clear, confident and successful! Don’t let a lack of high-level communication skills hold you back. Advises Ric Phillips, a Communication Coach since 2006. His clients include professionals and politicians. A few years ago, I met Ric Phillips at a local networking group […]
Dealing with “Fishy” Customer Service
My friend recently received some strange customer service while dealing with a mid-sized company located in the USA. He had purchased some sport fishing products about a year ago and, to his surprise, when he reached for the pole a couple of weeks ago, it broke in two. He is very familiar with and loyal […]
7 Deadly Sins of Email
Ok I know this video could have been ‘spruced up’ a bit, but the content is practical and right on the money. Ensure you are not abusing emails!
Don’t Settle for Less Respect with an Accounting Firm
At this time of year many people are either doing their taxes themselves or having an accountant help them. I have a little story about trying to find an accountant. I did an internet search for small-business oriented Toronto-based accountants, and came up with a few. After reviewing their websites I chose one to pursue: […]
How to Write an Effective Email by Susan Adams
How to write an effective e-mail by Susan Adams, Forbes.com Monday, August 9, 2010 provided by forbes Get to the point, keep it short, and assume it’s public, say the experts. In July 2008, South Carolina Gov. Mark Sanford e-mailed his Latin lover, praising “the erotic beauty of you holding yourself (or two magnificent parts […]
Email Advice: 5 Quick Tips to Improve Communication
1 – Remember that people only have your words, phrases and punctuation to try to understand and ‘feel’ your meaning in text, so choose them carefully. Be concise and not too emotional. Stick to the point of the correspondence. 2 – Do not use CAPITALS as it looks like you are SHOUTING. 3 – Do […]
Is Spelling Really Important?
Yes and No. Proper spelling is important for written reports, essays and school assignments, as well as any and all business documents (including emails). BUT proper spelling is not important for understanding words and meaning in the sentence. Most people can read the sentences below and still understand the correct meaning (i.e. words) without much […]
English Acronyms and Short Forms for the Office
Here are a few acronyms that you most likely will come across as you work in a professional setting, like an office. These will come in handy (be useful) as you read and write office memos, emails, texts and letters. Re: This means “Regarding”, as in “regarding (or in regards to) your question/memo/email etc.” Appt: […]