3V Blog

Blogs & Newsletters – How Often is Enough?

I am unsure why some companies and organizations send me an email or newsletter almost everyday, and even up to several times a day. I really can’t understand their thinking on this. It really bothers...

Content Stress is Best

As a general rule, ▪ Stressed words in a sentence are considered content words. These include nouns (e.g. kitchen, Peter), (most) main verbs (e.g. visit, construct), adjectives (e.g. beautiful...

People Management Ebook

FYI here is the link to a 99-page ebook “People Management: How to get people to perform” on sale now for only $11.00! http://www.lulu.com/content/2165412 Follow the link to preview the...

How Are Your People-Management Skills?

How would your employees rate your people-management skills? Here is an interesting find from a recent Hackett Group survey of 200 global organizations (source: HR Professional, Aug/Sept. 2008) when...

One Day Communication Workshop

If you are in the Toronto area, there is a communication workshop coming up soon that you may want to go to. BRASI is sponsoring a one-day workshop and I will be doing the training. For more...

Don’t Hold Onto Anger

Recently a friend of mine told me this story. She came home from work and saw 2 young teenage girls chatting at the front of the building, one holding the building door open as she chatted. My friend...

Assist Your Listener

Hello everyone! I hope you are all having a great summer and not working too hard. Today I would like to remind you of something I am often repeating in training – assist your listener. Sometimes we...

Mind Your Ps and Qs!

This is an idiom that at first, seems a bit strange, even to a native English speaker. Why Ps and Qs? What exactly does it mean? Well, it means to “be careful” or “be respectful...

Polite Customer Service in Japan

I am enjoying my time in Japan. I have spent my time in Yokohama, Tokyo and Kyoto. Although I have been working with Japanese people in Toronto for 8 years this is actually my first visit here. There...