3V Blog

Correction – TV Appearance Has Changed

Hi “fans” 😉 I have just been informed that the federal leaders will continue talking after 9pm tomorrow (because 2 hours is not enough I guess), so I will not have time to be on LeDrew...

Body Language at the Cdn Federal Leaders’ Debate on Tuesday

Hello Communication Enthusiasts! Many Canadians will be watching the Federal Leaders’ Debate happening in English this Tuesday April 12th, from 7-9 pm EST. I am sure it will be full of...

“Should I Get Accent Reduction Lessons?”

This is a very common question I hear from immigrants and overseas workers as we discuss their coaching options.  Though everyone’s case is unique, here is my general advice: If your (heavy)...

Office Talk – Expressions

“The Office” can be used to mean any job or typical day.  You do not actually have to work in an office. Example: John comes home tired, looking stressed and burned out.  His wife asks: ...

Introducing the Customer Service Category

Hello Readers, For a number of years now I have enjoyed conversations with friends about terrible customer service or great customer service, and it seems there is an endless supply of stories...

The doctor who cared too much

The doctor who cared too much This article by Perry Marshall exemplifies that no matter what your business or profession is, you need to understand people i.e. have excellent communication and people...

When a Customer Asks for Extras – What Would You Do?

We’ve all asked for some extras at the restaurants, right?  We want malt vinegar instead of white for our fries/chips, we want extra ketchup packets from the fast-food place so we can put them...

Good Reason to Live in Vancouver, Toronto or Calgary

A survey published by the Economist Intelligence Unit says Calgary is the fifth most livable city in the world. The U.K.-based group analyzes 30 factors to establish its annual rankings, including...

How do we say this word? – Pizza

As you know pizza is popular around the world, and you have probably eaten it several times this year.  But have you ordered pizza in a native-English speaking country before? If you immigrate or...