3V Blog

Books I Read and Recommend for Improving Communications

I love to share information and recommend resources to my friends and clients, and love hearing about books and authors that have made a difference in their life too.  Like many I have an Amazon page...

The Old Bait and Switch? – Not the Best Idea for Good Customer Service

My wife and I went to a restaurant recently and experienced something that I think is all too common, at least in Toronto. If you are not familiar with the expression from the title, a ‘bait and...

Tips to Help You Enjoy St. Patrick’s Day

For those that may be new to the countries where this holiday is celebrated, or for those who would like to know a bit more about the beginnings of this day, please read on. St. Patrick’s Day is...

Repeat Favourite Phrases to Improve Conversation

One of the things to remember when you are looking to improve conversation skills, especially if you are using English as a second language and you really want to speak English better, is that English...

Key Interpersonal Skills Help When Travelling Abroad

Here’s a story from my business trip in 2008 to Moscow, Russia, where I trained managers at an oil services company in Western business communication and English language skills.  The story does...

Confidence Booster Exercise

Some experts say a great way to boost your confidence is to keep a confidence diary for a month. It is a smart tool to remind yourself just how good you really are and what you have to be thankful...

Successful Networking Top 10 Tips

To be successful at networking first of all you cannot allow yourself to be a wallflower. Here are my personal tips for success at a networking function so that you can be prepared (which will help...

VIA Rail Employee Made My Mother Smile

Hello fellow customer service advocates of Toronto! Today’s post is a little late, but as the saying goes, it’s better late than never!  (By the way, isn’t it sad how people often...

Body Language Tips for the Boardroom

Is it a good thing to centre your hands while speaking? Hello fellow communicators! Do you often wonder how you could improve the results of your meetings and presentations in the boardroom?  Do you...